Refund policy

Refund & Return Policy — Nolvexa Store

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible, the item must be unused, in its original condition, and returned with its original packaging and included accessories. A proof of purchase or order number is required.

How to Request a Return

Please contact us before returning an item:

Email: nolvexastore@gmail.com
Phone: (863) 614-1090

Include your order number and the reason for your return. We will provide the applicable return instructions before you send the item back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly. Include your order number, a description of the issue, and clear photos of the item and packaging so we can review the problem and provide instructions.

Refunds

Refunds are issued after the returned item has been received, inspected, and approved.

Approved refunds will be sent to the original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Shipping Charges

For returns unrelated to damage, defects, or an incorrect item, return shipping costs may be the customer’s responsibility. Please contact us to confirm the applicable return instructions and costs.

Original shipping charges are generally non-refundable, except for damaged, defective, or incorrect items, or where required by applicable law.

Non-Returnable Items

Certain products may be non-returnable for health, hygiene, safety, or legal reasons. Any applicable restrictions will be disclosed on the product page.

Gift cards and items marked “Final Sale” are generally non-returnable, except where required by applicable law.

Exchanges

Exchanges depend on product availability. Please contact us with your order number and exchange request so we can confirm the available options.

Contact Information

Nolvexa Store
Email: nolvexastore@gmail.com
Phone: (863) 614-1090
Business address: 5325 S Florida Ave, Lakeland, FL 33813, United States

Please contact us before shipping a return to confirm the correct return destination and instructions.